Mathew Griffin
Brown University
Every time I drive into a client’s driveway, there’s always that moment. That moment where I must shed any doubt I have and become adamant. That moment where I realize that, people are depending on me, and I must do my best to help them. And that moment where, with tool bag to my side, I must prepare to face whatever problem is waiting for me in their house. This time is no different. As with the hundreds of other problems I’ve faced, I must remember that every problem has a solution, and I can find it.
When I am greeted by a middle-aged woman as I approach the house, my remaining doubts evaporate. Once I see the individual I am about to help, I become saturated with resolve. However, all she will see from me is a smile as I ask her how she is. I then ask her what the problem is, and she leads me to her computer. She tells me that her computer is shutting down randomly, and then leaves as I begin to work.
With a simple push of the power button, the process begins.
Unfortunately, for this case, just as quickly as it starts—the computer shuts off. Never discouraged, I dismantle it to look for obvious signs of damage. However, everything here appears normal: wires secure, circuits shining.
But there’s another test that may work. Eyes focused on the inside of the computer, I turn it on again. I have only a moment before it succumbs to its ailment again. Additionally, each time it starts could be damaging, so I have to make this count. When the sound of electricity surging through the computer begins, I immediately notice a vital fan failing to twirl: the computer is simply overheating. With a quick pull of the power, I anesthetize the computer and operate. Using a replacement and screwdriver from my bag, I give the computer a new fan. Then, I start the computer nervously, but it starts perfectly.
My confidence and determination sweat off as accomplishment. I quickly look for the woman. She can tell I solved her problem as I walk towards her with a grin, and she smiles too.
This case is one of the hundreds I’ve solved over the past few years, all without a single failure to find a practical solution. I started my business because after seeing how grossly overcharged the community was by corporate technicians, I believed it would be a practical and great way for me to help the community and have a job. After fixing computers for my school for a year, school officials quickly noticed and spread word of my work, allowing my business to spread like wildfire throughout the local communities. With determination (and some creativity) I’ve solved some very unordinary and strange problems. I’d like to use this same willpower to help people in even better ways. No matter how impossible the problems I encounter may seem, I will always remember what I tell myself when I fix computers: every problem must have a solution, and I can find it.
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