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  • Writer's pictureelenaburan

What Is Business Process Outsourcing (BPO)? B1

Business process outsourcing (BPO) is when companies hire other companies to do some of their work for them. This usually means giving tasks that aren't the main thing the company does but still need to be done to someone outside the company.

Why Do Companies Do BPO?

Companies choose BPO for many reasons:

  1. Saving Money: It can be cheaper to get another company to do these tasks than doing them yourself, especially if that company is in a place where work costs less.

  2. Focusing on Main Work: It lets the company focus on the most important parts of its business, like making products or helping customers.

  3. Getting Help from Experts: Sometimes, the outside company is really good at the tasks they're hired for, so the work is done better or faster.

What Work Do They Outsource?

The work outsourced can be things like:

  • Back-Office Jobs: Like keeping track of money, hiring people, or making sure the company follows rules.

  • Front-Office Jobs: Like helping customers on the phone or selling products.

Where Do They Outsource To?

Companies might outsource work:

  • Inside Their Own Country: This is called "local outsourcing" or "onshore outsourcing."

  • To a Nearby Country: This is called "nearshore outsourcing."

  • To a Far-Away Country: This is called "offshore outsourcing," and it's often done because it costs less.

What Are the Good Things About BPO?

BPO is popular because:

  • It can save a lot of money.

  • It helps the company keep its attention on what it's best at.

  • It can help a company grow, especially in other countries.

What Are the Not-So-Good Things?

But BPO can also have problems, like:

  • If it's not done carefully, private information might get out.

  • There might be misunderstandings or delays.

  • Customers might not like it if they think the work is being done poorly or that it's taking jobs away from their own country.

BPO Jobs

Jobs in BPO are growing fast, and there are many different kinds. For example, a BPO call center might handle phone calls for many different companies.

In Summary

BPO is when a company gets another company to do some of its work. It can help save money and let the main company focus on what it's best at. BPO is growing and is a big part of how companies work today.

A dialogue

Alex: Hey, I keep hearing about BPO. Do you know what it is?

Sam: Sure, BPO stands for business process outsourcing. It's when a company hires another company to handle some tasks for them.

Alex: Oh, like what kind of tasks?

Sam: Well, it could be anything that's not the main thing the company does. For example, a company might outsource jobs like accounting, IT support, or customer service.

Alex: Interesting. But why wouldn't they just do it themselves?

Sam: Mainly to save money. It's often cheaper to outsource, especially to companies in countries where work costs less. Plus, it lets the main company focus on what they're really good at.

Alex: Makes sense. So, where do these companies outsource to?

Sam: They can outsource locally, which means within the same country. Or they can outsource to a nearby country, which is nearshore outsourcing. And if they outsource to a far-away country, it's called offshore outsourcing.

Alex: Got it. But is outsourcing always a good thing?

Sam: Mostly, yes, because it saves money and helps with focus and growth. But there can be downsides, like privacy risks and potential quality issues, which might upset customers.

Alex: I see. So, BPO is a big deal?

Sam: Absolutely. It's a rapidly growing field with lots of job opportunities, especially in BPO call centers that handle work for different companies.

Alex: Well, that's pretty cool. Outsourcing sounds like a smart move for businesses these days.

Sam: Definitely. It's all about being efficient and strategic with your resources.


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