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A letter to the bank's head office / IELTS Writing

Updated: Oct 4, 2022



You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Write a letter to the bank's head office. In your letter,


» explain why you are writing

» express concern about the missing card

» ask them what they intend to do



Dear Sir/Madam,


I am writing in connection with a letter that I have received from the bank to acknowledge receipt of a new card. However, on opening the envelope, I found that the card was missing.


I applied for a new card last month. As per the bank, I should have received it by now as I require it for making a few transactions at my institute as they accept online fees only. Furthermore, I am worried about its misusage.


Moreover, it would be better if you could guide me on the necessary actions that you would take to stop any fraudulent activity on this card. Besides, It would be better if you could block this card immediately and initiate a request for its replacement. Due to already caused inconvenience, I would like to pick the next parcel up from head office only.


I am looking forward to hearing from you, as I require this card immediately in order to make payments at my university.


Yours sincerely,


G. K.



7 Linking words, meeting the goal of 7 or more 1 Repeated words, meeting the goal of 3 or fewer 0 Mistakes

7 paragraphs 169 words 9 Overall Band Score

COHERENCE AND COHESION: 9.0 9 Structure your answers in logical paragraphs 9 One main idea per paragraph 9 Include greeting and closing 9 Use cohesive linking words accurately and appropriately 9 Vary your linking phrases using synonyms

LEXICAL RESOURCE: 9.0 9 Try to vary your vocabulary using accurate synonyms 9 Check your work for spelling and word formation mistakes

GRAMMATICAL RANGE: 9.0 9 Use a variety of complex and simple sentences 9 Check your writing for errors

TASK ACHIEVEMENT: 8.0 8 Answer all parts of the question 9 Use an appropriate tone

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